LiteWork Pro – Privacy Policy

1. Introduction

At LiteWork Pro, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our site or use our services, including any data you may provide when you register for an account, use our CRM tools, process payments, communicate with clients, or interact with subcontractors.

2. Information We Collect

• Personal Identification Data: Full name, phone number, email address, mailing address.
• Business Information: Company name, EIN/tax ID, business license details, job site addresses.
• Account Credentials: Usernames, passwords, and security questions.
• Usage Information: Log files, IP address, browser type, referral URLs, device IDs, pages visited, time on site.
• Payment Data: Credit/debit card numbers, bank details, transaction IDs (processed securely via Stripe).
• Communication Data: Voice call records, SMS messages, chat transcripts, and email threads (where Twilio or LiteWork Pro messaging is used).

3. How We Use Your Information

• To register your account and verify identity
• To manage your projects, bids, subcontractors, and client communications
• To process payments, generate invoices, and manage financial records
• To send service-related notifications, alerts, and confirmations
• To enhance system functionality, monitor app usage, and perform analytics
• To ensure compliance with legal obligations, enforce our policies, and prevent fraud

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to others. We only share your data with trusted service providers and partners that help us operate LiteWork Pro, including:

• Stripe: For payment processing, Stripe Issuing, and Stripe Treasury services
• Twilio: For call forwarding, SMS, and voicemail functionality
• Azure: For secure hosting and data storage
• Internal Analytics: For business performance and product improvement

5. Security

We employ a combination of technical, administrative, and physical controls to protect your information. All payment-related data is encrypted and stored according to PCI-DSS standards. Our systems are monitored for vulnerabilities and unauthorized access, and we conduct regular security reviews.

6. Data Retention

We retain your data as long as necessary to fulfill the purposes described in this policy unless a longer retention period is required or permitted by law. If your account remains inactive for more than 60 days, we reserve the right to deactivate and eventually delete your account and associated data.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of incorrect or incomplete data
• Request deletion of your data under certain conditions
• Object to our use of your data or request restrictions
• Export your data in a commonly used format

To exercise these rights, please contact us using the information below.

8. Children's Privacy

LiteWork Pro does not knowingly collect data from individuals under 13. If we learn that a child has provided personal data without parental consent, we will delete such information immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. Significant changes will be communicated to users via email or dashboard notifications.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at .